Value Through Series
Value through Strategy
“The companies that will prosper and outpace their
competitors during the next two decades will be those that will be able to
outthink their competitors strategically, not out muscle them operationally. The
winning CEO in the future will be the one who can craft a singular strategy that
gives the company a distinctive advantage.”
- Strategy Pure and Simple II:
How Winning Companies Dominate their Competitors by Michel Robert
The
link between strategy and value-creation is very profound, yet most people seem
to put little energy and emphasis behind serious strategic decision-making. By
shifting more of your energy on strategy, you are spending more of your time on
things that matter most; i.e. things that will have the highest impact on value.
So how can we get the organization to strategize more effectively? The answer is
basically a three-fold proposition: Understand Yourself, Understand the
Customer, and Understand the Competition.
Understand Yourself: You must
understand what drives value within the organization. And strategies change and
move so fast, formal approaches to strategic assessment may not work. More
informal, quick approaches that focus on the real drivers or value systems seem
to work best. For example, “Appreciative Inquiry” is now considered a good model
for focusing on what employees, customers, and other stakeholders appreciate
about the organization. This becomes the building blocks for fast, effective
strategic execution.
Understand the Customer: You must understand what
the customer values and what values you can provide for not just meeting the
customer’s requirements, but turning the customer into a loyal and long-term
partner within your business.
Understand the Competition: You must
understand the strategy of your competitor’s. Markets are now very competitive;
you cannot just narrowly focus on the customer alone. You must understand what
makes the competition tick – otherwise you’re in for some nasty surprises.
“Strategic Planning is seen not so much as a mathematical activity,
juggling with various forecasting techniques, although some forecasts remain
vital, but as an ability to understand how a business can prosper through
skilful positioning in the market place. It is an exercise in vision which must
be fostered; the vision must also be informed by a concentration on the need for
profit.”
- The Visionary Executive: Strategic Planning for the New Business
Leaders by Michael Z. Brooke and William R. Mills
One of the biggest
inter-dependencies between value and strategy has to do with communication. It’s
fine to have a good strategy, but it’s all for nothing if you are unable to
clearly communicate it to those who must execute on it. Keep in mind that
strategy is about moving and changing things in relation to the past based on
what you understand in relation to customers, competition and other forces
impacting your business. From all of this, you must define a compelling vision
and future before others, energizing them around this strategy, allowing you to
change the organization.
Creating value through strategy requires
several dynamics, things like getting close to the customer and a solid
understanding of competition. Perhaps the real underlying force for driving
value through strategy is getting people to change. This requires that you
continuously articulate a vision and strategy that people can truly execute on.
Somehow you must be able to energize everyone around a common cause,
communicating in such a way that it is our survival at stake – we must do these
things if we expect to stay in business!
“A company that demonstrates
concern for long-term success in the best interests of all stakeholders (not
merely directors or shareholders) is most likely to win the respect of everyone
involved in supporting it including employees, customers and suppliers. Instead
of being frightened of difference and conflict, instead of pursuing power,
wanting to be right, wanting to win arguments, wanting to be better than, we
need to learn to welcome difference and conflict, let go, acknowledge that we
don’t know, that we are traveling and learning, that we will succeed better when
everyone wins, that there are, most often, win-win situations. We need to learn
to listen with interest and open minds and engage in dialogue. We need honesty,
rigor and challenge. This will encourage learning, flexibility of response and
creativity and help in solving problems and deciding the most appropriate way
forward.”
- Making a Difference: Strategies and Tools for Transforming Your
Organization by Bruce Nixon
In his book The Art of the Strategist,
author William A. Cohen, PhD describes in detail ten principles for strategic
success:
1. Define and commit fully to a set of strategic objectives.
2. Analyze and move forward quickly – don’t sit there and wait for the ideal
conditions to unfold before launching your strategic initiatives.
3. Clearly
understand your competitive advantages and focus your resources into these
competencies for strategic success.
4. Push hard on the things that are
opportunistic to your organization in relation to the competition – move on your
strong points before competitor’s erode them away.
5. Don’t be afraid to
make some bold moves – experiment to keep competitor’s off balance.
6. Keep
the organization simple so you can execute. Overly complicated structures and
systems will impede strategic success.
7. Don’t forget to develop some exit
or alternative strategies since your current strategies will invariably run out
of gas.
8. Take an indirect path to reaching your strategic objectives. For
example, you may need to partner with some unfamiliar companies to reach your
objectives.
9. Distinguish the cost benefit of going to market before your
competitors. Timing is an important element, but you could get burned with first
mover advantage. Pioneers often suffer large losses, paving the way for others
to follow on the heels of the so-called first mover advantage.
10. Don’t
bail out too soon on your successes. Mature and modest success is a lot easier
to manage than short-lived success.
Finally, here are a few key points
to consider for effective strategizing:
- Strategies that have some
original ideas, giving some distinction to the organization apart from the
competition can be more value-added than a strategy that simply goes
head-to-head against the competition on their terms.
- Strategies that imply
a need to change or improve can be more value-added than a strategy that rarely
changes what the organization is currently doing.
- Strategies that are easy
to understand can be more value-added than a strategy that is complex and fails
to take advantage of the resources that the organization has.
- Strategies
formulated in isolation of stakeholders can be risky, superimposing dramatic
changes upon others. Strategies must fit with others who have an interest in the
strategy.
“For vision and strategy to be motivating and spark people’s
imagination it has to be challenging yet at the same time it has to be
attainable. If the reaction is, ‘Yes, of course we can do that,’ the target is
probably not challenging enough. If the reaction is, ‘Not a chance in hell,’ it
has probably overshot the goal. If it is, ‘Can we do this? Well, perhaps we can
. . .,’ it is probably about right.”
- The Innovative Wave: Meeting the
Corporate Challenge by Bettina Von Stamm