Al Paison brings more than 25 years of business experience to his role as Co-founder of the Loyalty Research Center. Al began his career in 1971, working for the Xerox Corporation in several positions, including sales management, national sales management, training and new products.
In 1978, Al accepted a position in client service and operations management for NFO Research. He was promoted to Vice-President of Marketing, where he handled client services, sales, new product development, pricing and marketing strategy for the $40 million research firm. After five years, he accepted a position at Walker Research, Inc. as a Senior Vice-President.
In 1987, Al was appointed President/CEO of Walker: Customer Satisfaction Measurements. He directed the growth of Walker: CSM from a start-up business to a $50 million-a-year global enterprise with more than 200 professional staff members performing customer satisfaction measurements in more than 40 countries.
In 1997, Al and Aldy Keene established the Loyalty Research Center to specialize in the design, analyses and management of customer satisfaction and customer loyalty information systems